{"id":136,"date":"2021-09-23T20:12:24","date_gmt":"2021-09-23T20:12:24","guid":{"rendered":"http:\/\/192.95.60.172\/?page_id=136"},"modified":"2026-01-14T16:08:33","modified_gmt":"2026-01-14T21:08:33","slug":"faq","status":"publish","type":"page","link":"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-group Question\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\" id=\"i-was-registered-on-the-previous-rewards-program-but-cannot-log-in-on-the-new-site\"><strong><strong>J&rsquo;\u00e9tais inscrit au programme de r\u00e9compenses pr\u00e9c\u00e9dent, mais je ne peux pas me connecter au nouveau site.<\/strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous \u00e9tiez inscrit sur la plateforme de r\u00e9compenses pr\u00e9c\u00e9dente, un nouveau compte aurait d\u00fb \u00eatre automatiquement cr\u00e9\u00e9 pour vous le 3 ao\u00fbt 2021.<br>Pour activer votre nouveau compte, vous devrez r\u00e9initialiser votre mot de passe en utilisant le lien <a href=\"https:\/\/rewards.clubvetoquinol.ca\/users\/password\/new\" target=\"_blank\" rel=\"noreferrer noopener\">\u00abMot de passe oubli\u00e9?\u00bb<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group Question\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\" id=\"i-have-registered-an-account-how-long-will-it-take-to-be-approved\"><strong><strong>J&rsquo;ai cr\u00e9\u00e9 mon compte; combien de temps faudra-t-il pour \u00eatre approuv\u00e9?<\/strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois que vous avez cr\u00e9\u00e9 un compte, veuillez allouer jusqu&rsquo;\u00e0 72 heures pour qu&rsquo;il soit approuv\u00e9. Une fois approuv\u00e9, vous recevrez un courriel avec vos informations de connexion.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group Question\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\" id=\"i-ve-forgotten-my-password-what-do-i-do\"><strong><strong>J&rsquo;ai oubli\u00e9 mon mot de passe; que puis-je faire?<\/strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez le r\u00e9initialiser via le lien <a href=\"https:\/\/rewards.clubvetoquinol.ca\/users\/password\/new\" target=\"_blank\" rel=\"noreferrer noopener\">\u00abMot de passe oubli\u00e9?\u00bb<\/a> sur la page de connexion. Entrez l&rsquo;adresse courriel associ\u00e9e \u00e0 votre compte pour recevoir un lien de r\u00e9initialisation. V\u00e9rifiez votre dossier de courrier ind\u00e9sirable et utilisez le lien de r\u00e9initialisation dans les 15 minutes.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lors de la r\u00e9initialisation de votre mot de passe, suivez les crit\u00e8res ci-dessous:\n<ul class=\"wp-block-list\">\n<li>Minimum de 8 caract\u00e8res<\/li>\n\n\n\n<li>Au moins une lettre majuscule<\/li>\n\n\n\n<li>Au moins une lettre minuscule<\/li>\n\n\n\n<li>Au moins un chiffre<\/li>\n\n\n\n<li>Au moins 1 symbole (veuillez noter que . et &#8211; ne sont pas autoris\u00e9s comme symboles sur le syst\u00e8me, veuillez donc \u00e9viter de les utiliser).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group Question\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\" id=\"i-have-a-question-regarding-my-previous-reward-account-reward-card\"><strong><strong>J&rsquo;ai une question concernant mon ancien compte de r\u00e9compenses \/ carte de r\u00e9compenses?<\/strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez contacter <a href=\"mailto:vetoquinolclub@vetoquinol.com\">vetoquinolclub@vetoquinol.com<\/a> pour toute question relative \u00e0 l&rsquo;ancien portail Club Vetoquinol.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group Question\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\" id=\"how-do-i-know-how-many-points-i-can-receive-per-product\"><strong>Comment savoir combien de points je peux recevoir par produit?<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois connect\u00e9 \u00e0 votre compte, visitez la page \u00ab<a href=\"https:\/\/rewards.clubvetoquinol.ca\/pages\/price-list\" target=\"_blank\" rel=\"noreferrer noopener\">Produits \u00e9ligibles<\/a>\u00bb de notre site.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group Question\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\" id=\"how-do-i-know-how-many-points-i-need-for-a-specific-reward\"><strong>Comment puis-je savoir combien de points j&rsquo;ai besoin pour une r\u00e9compense sp\u00e9cifique?<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Connectez-vous \u00e0 votre compte et visitez la page <a href=\"https:\/\/rewards.clubvetoquinol.ca\/liquid\/rewards\/\" target=\"_blank\" rel=\"noreferrer noopener\">R\u00e9compenses<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group Question\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\" id=\"what-happens-if-i-forget-my-password\"><strong>Que se passe-t-il si j&rsquo;oublie mon mot de passe?<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez utiliser la page de <a href=\"https:\/\/rewards.clubvetoquinol.ca\/users\/password\/new\" target=\"_blank\" rel=\"noreferrer noopener\">r\u00e9initialisation du mot de passe<\/a> ou contacter notre service client\u00e8le au <a href=\"tel:1-833-907-3082\">1-833-907-3082<\/a> afin de r\u00e9initialiser votre mot de passe.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group Question\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\" id=\"how-far-back-do-you-accept-the-invoices\"><strong>Jusqu&rsquo;\u00e0 quand acceptez-vous les factures pass\u00e9es?<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez r\u00e9clamer des points li\u00e9s \u00e0 toutes les factures dat\u00e9es apr\u00e8s la date d&rsquo;inscription de votre adh\u00e9sion.<br>Vous avez jusqu&rsquo;au 30 septembre de l&rsquo;ann\u00e9e suivante pour soumettre vos factures.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group Question\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\" id=\"can-accumulated-points-expire\"><strong>Les points accumul\u00e9s peuvent-ils expirer?<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Oui.<br>Les points expirent selon le principe du \u00abpremier entr\u00e9, premier sorti\u00bb apr\u00e8s 18 mois s&rsquo;ils ne sont pas utilis\u00e9s. Vous recevrez un courriel 30 jours avant la date d&rsquo;expiration de ces points, ainsi qu&rsquo;un rappel 1 jour avant l&rsquo;expiration si les points n&rsquo;ont pas \u00e9t\u00e9 utilis\u00e9s au cours des 29 jours pr\u00e9c\u00e9dents. Une fois les points expir\u00e9s, ils ne peuvent plus \u00eatre r\u00e9cup\u00e9r\u00e9s.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group Question\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\" id=\"if-i-made-an-error-in-selecting-my-rewards-how-can-i-modify-or-cancel-my-order\"><strong>Si j&rsquo;ai fait une erreur dans la s\u00e9lection de mes r\u00e9compenses, comment puis-je modifier ou annuler ma commande ?<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Pour modifier ou annuler une commande, vous devrez contacter le service client par t\u00e9l\u00e9phone au <a href=\"tel:1-833-907-3082\">1-833-907-3082<\/a>.<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>J&rsquo;\u00e9tais inscrit au programme de r\u00e9compenses pr\u00e9c\u00e9dent, mais je ne peux pas me connecter au nouveau site. Si vous \u00e9tiez inscrit sur la plateforme de r\u00e9compenses pr\u00e9c\u00e9dente, un nouveau compte aurait d\u00fb \u00eatre automatiquement cr\u00e9\u00e9 pour vous le 3 ao\u00fbt [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-136","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Club Vetoquinol<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Club Vetoquinol\" \/>\n<meta property=\"og:description\" content=\"J&rsquo;\u00e9tais inscrit au programme de r\u00e9compenses pr\u00e9c\u00e9dent, mais je ne peux pas me connecter au nouveau site. Si vous \u00e9tiez inscrit sur la plateforme de r\u00e9compenses pr\u00e9c\u00e9dente, un nouveau compte aurait d\u00fb \u00eatre automatiquement cr\u00e9\u00e9 pour vous le 3 ao\u00fbt [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Club Vetoquinol\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-14T21:08:33+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/caclubvetoq.wp-platform-preprod.vetoquinol.com\\\/faq\\\/\",\"url\":\"https:\\\/\\\/caclubvetoq.wp-platform-preprod.vetoquinol.com\\\/faq\\\/\",\"name\":\"FAQ - Club Vetoquinol\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/caclubvetoq.wp-platform-preprod.vetoquinol.com\\\/#website\"},\"datePublished\":\"2021-09-23T20:12:24+00:00\",\"dateModified\":\"2026-01-14T21:08:33+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/caclubvetoq.wp-platform-preprod.vetoquinol.com\\\/faq\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/caclubvetoq.wp-platform-preprod.vetoquinol.com\\\/faq\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/caclubvetoq.wp-platform-preprod.vetoquinol.com\\\/faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/caclubvetoq.wp-platform-preprod.vetoquinol.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/caclubvetoq.wp-platform-preprod.vetoquinol.com\\\/#website\",\"url\":\"https:\\\/\\\/caclubvetoq.wp-platform-preprod.vetoquinol.com\\\/\",\"name\":\"Club Vetoquinol\",\"description\":\"Vetoquinol: for all the right reasons\",\"publisher\":{\"@id\":\"https:\\\/\\\/caclubvetoq.wp-platform-preprod.vetoquinol.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/caclubvetoq.wp-platform-preprod.vetoquinol.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/caclubvetoq.wp-platform-preprod.vetoquinol.com\\\/#organization\",\"name\":\"Club Vetoquinol\",\"url\":\"https:\\\/\\\/caclubvetoq.wp-platform-preprod.vetoquinol.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/caclubvetoq.wp-platform-preprod.vetoquinol.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"http:\\\/\\\/192.95.60.172\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/vetoquinol-club-logo.png\",\"contentUrl\":\"http:\\\/\\\/192.95.60.172\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/vetoquinol-club-logo.png\",\"width\":307,\"height\":236,\"caption\":\"Club Vetoquinol\"},\"image\":{\"@id\":\"https:\\\/\\\/caclubvetoq.wp-platform-preprod.vetoquinol.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Club Vetoquinol","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/faq\/","og_locale":"fr_FR","og_type":"article","og_title":"FAQ - Club Vetoquinol","og_description":"J&rsquo;\u00e9tais inscrit au programme de r\u00e9compenses pr\u00e9c\u00e9dent, mais je ne peux pas me connecter au nouveau site. 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