{"id":136,"date":"2021-09-23T20:12:24","date_gmt":"2021-09-23T20:12:24","guid":{"rendered":"http:\/\/192.95.60.172\/?page_id=136"},"modified":"2023-03-03T10:58:39","modified_gmt":"2023-03-03T15:58:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-group Question\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\" id=\"i-was-registered-on-the-previous-rewards-program-but-cannot-log-in-on-the-new-site\"><strong><strong>J&rsquo;\u00e9tais inscrit au programme de r\u00e9compenses pr\u00e9c\u00e9dent, mais je ne peux pas me connecter au nouveau site.<\/strong><\/strong><\/h4>\n\n\n\n<p>Si vous \u00e9tiez inscrit sur la plateforme de r\u00e9compenses pr\u00e9c\u00e9dente, un nouveau compte aurait d\u00fb \u00eatre automatiquement cr\u00e9\u00e9 pour vous le 3 ao\u00fbt 2021.<br>Pour activer votre nouveau compte, vous devrez r\u00e9initialiser votre mot de passe en utilisant le lien <a href=\"https:\/\/rewards.clubvetoquinol.ca\/users\/password\/new\" target=\"_blank\" rel=\"noreferrer noopener\">\u00abMot de passe oubli\u00e9?\u00bb<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group Question\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\" id=\"i-have-registered-an-account-how-long-will-it-take-to-be-approved\"><strong><strong>J&rsquo;ai cr\u00e9\u00e9 mon compte; combien de temps faudra-t-il pour \u00eatre approuv\u00e9?<\/strong><\/strong><\/h4>\n\n\n\n<p>Une fois que vous avez cr\u00e9\u00e9 un compte, veuillez allouer jusqu&rsquo;\u00e0 72 heures pour qu&rsquo;il soit approuv\u00e9. Une fois approuv\u00e9, vous recevrez un courriel avec vos informations de connexion.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group Question\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\" id=\"i-ve-forgotten-my-password-what-do-i-do\"><strong><strong>J&rsquo;ai oubli\u00e9 mon mot de passe; que puis-je faire?<\/strong><\/strong><\/h4>\n\n\n\n<p>Vous pouvez le r\u00e9initialiser via le lien <a href=\"https:\/\/rewards.clubvetoquinol.ca\/users\/password\/new\" target=\"_blank\" rel=\"noreferrer noopener\">\u00abMot de passe oubli\u00e9?\u00bb<\/a> sur la page de connexion. Entrez l&rsquo;adresse courriel associ\u00e9e \u00e0 votre compte pour recevoir un lien de r\u00e9initialisation. V\u00e9rifiez votre dossier de courrier ind\u00e9sirable et utilisez le lien de r\u00e9initialisation dans les 15 minutes.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lors de la r\u00e9initialisation de votre mot de passe, suivez les crit\u00e8res ci-dessous:\n<ul class=\"wp-block-list\">\n<li>Minimum de 8 caract\u00e8res<\/li>\n\n\n\n<li>Au moins une lettre majuscule<\/li>\n\n\n\n<li>Au moins une lettre minuscule<\/li>\n\n\n\n<li>Au moins un chiffre<\/li>\n\n\n\n<li>Au moins 1 symbole (veuillez noter que . et &#8211; ne sont pas autoris\u00e9s comme symboles sur le syst\u00e8me, veuillez donc \u00e9viter de les utiliser).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group Question\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\" id=\"i-have-a-question-regarding-my-previous-reward-account-reward-card\"><strong><strong>J&rsquo;ai une question concernant mon ancien compte de r\u00e9compenses \/ carte de r\u00e9compenses?<\/strong><\/strong><\/h4>\n\n\n\n<p>Veuillez contacter <a href=\"mailto:canada_vetoquinolclub@vetoquinol.com\">canada_vetoquinolclub@vetoquinol.com<\/a> pour toute question relative \u00e0 l&rsquo;ancien portail Club Vetoquinol.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group Question\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\" id=\"how-do-i-know-how-many-points-i-can-receive-per-product\"><strong>Comment savoir combien de points je peux recevoir par produit?<\/strong><\/h4>\n\n\n\n<p>En visitant la page \u00ab<a href=\"http:\/\/208.99.63.36\/fr\/produits\/\">Produits \u00e9ligibles<\/a>\u00bb de notre site ou en consultant une page de produit sp\u00e9cifique.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group Question\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\" id=\"how-do-i-know-how-many-points-i-need-for-a-specific-reward\"><strong>Comment puis-je savoir combien de points j&rsquo;ai besoin pour une r\u00e9compense sp\u00e9cifique?<\/strong><\/h4>\n\n\n\n<p>Connectez-vous \u00e0 votre compte et visitez la page <a href=\"https:\/\/rewards.clubvetoquinol.ca\/liquid\/rewards\/\" target=\"_blank\" rel=\"noreferrer noopener\">R\u00e9compenses<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group Question\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\" id=\"what-happens-if-i-forget-my-password\"><strong>Que se passe-t-il si j&rsquo;oublie mon mot de passe?<\/strong><\/h4>\n\n\n\n<p>Vous pouvez utiliser la page de <a href=\"https:\/\/rewards.clubvetoquinol.ca\/users\/password\/new\" target=\"_blank\" rel=\"noreferrer noopener\">r\u00e9initialisation du mot de passe<\/a> ou contacter notre service client\u00e8le au <a href=\"tel:1-833-907-3082\">1-833-907-3082<\/a> afin de r\u00e9initialiser votre mot de passe.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group Question\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\" id=\"how-far-back-do-you-accept-the-invoices\"><strong>Jusqu&rsquo;\u00e0 quand acceptez-vous les factures pass\u00e9es?<\/strong><\/h4>\n\n\n\n<p>Vous pouvez r\u00e9clamer des points li\u00e9s \u00e0 toutes les factures dat\u00e9es apr\u00e8s la date d&rsquo;inscription de votre adh\u00e9sion.<br>Vous avez jusqu&rsquo;au 30 septembre de l&rsquo;ann\u00e9e suivante pour envoyer vos factures. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group Question\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\" id=\"can-accumulated-points-expire\"><strong>Les points accumul\u00e9s peuvent-ils expirer?<\/strong><\/h4>\n\n\n\n<p>Oui, mais seulement si votre compte est inactif pendant une p\u00e9riode de 18 mois.<br>Un compte est consid\u00e9r\u00e9 comme inactif lorsqu&rsquo;il n&rsquo;y a pas eu de commande de r\u00e9compense ou s&rsquo;il n&rsquo;y a eu aucune activit\u00e9 de connexion au cours d&rsquo;une p\u00e9riode de 18 mois. Vous recevrez une notification \u00e9crite par courriel ou courrier 30 jours avant la suppression de votre compte. Vous disposerez de ce d\u00e9lai (30 jours) pour nous contacter si vous souhaitez conserver votre compte actif. Si nous n&rsquo;avons pas de r\u00e9ponse de votre part dans le d\u00e9lai prescrit de 30 jours, nous pourrons d\u00e9sactiver votre compte et ainsi supprimer les points accumul\u00e9s. Une fois le compte d\u00e9sactiv\u00e9, il est impossible de r\u00e9cup\u00e9rer les points accumul\u00e9s au pr\u00e9alable.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group Question\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\" id=\"if-i-made-an-error-in-selecting-my-rewards-how-can-i-modify-or-cancel-my-order\"><strong>Si j&rsquo;ai fait une erreur dans la s\u00e9lection de mes r\u00e9compenses, comment puis-je modifier ou annuler ma commande ?<\/strong><\/h4>\n\n\n\n<p>Pour modifier ou annuler une commande, vous devrez contacter le service client par t\u00e9l\u00e9phone au <a href=\"tel:1-833-907-3082\">1-833-907-3082<\/a>.<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>J&rsquo;\u00e9tais inscrit au programme de r\u00e9compenses pr\u00e9c\u00e9dent, mais je ne peux pas me connecter au nouveau site. Si vous \u00e9tiez inscrit sur la plateforme de r\u00e9compenses pr\u00e9c\u00e9dente, un nouveau compte aurait d\u00fb \u00eatre automatiquement cr\u00e9\u00e9 pour vous le 3 ao\u00fbt [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-136","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Club Vetoquinol<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Club Vetoquinol\" \/>\n<meta property=\"og:description\" content=\"J&rsquo;\u00e9tais inscrit au programme de r\u00e9compenses pr\u00e9c\u00e9dent, mais je ne peux pas me connecter au nouveau site. Si vous \u00e9tiez inscrit sur la plateforme de r\u00e9compenses pr\u00e9c\u00e9dente, un nouveau compte aurait d\u00fb \u00eatre automatiquement cr\u00e9\u00e9 pour vous le 3 ao\u00fbt [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/fr\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Club Vetoquinol\" \/>\n<meta property=\"article:modified_time\" content=\"2023-03-03T15:58:39+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/fr\/faq\/\",\"url\":\"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/fr\/faq\/\",\"name\":\"FAQ - Club Vetoquinol\",\"isPartOf\":{\"@id\":\"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/#website\"},\"datePublished\":\"2021-09-23T20:12:24+00:00\",\"dateModified\":\"2023-03-03T15:58:39+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/fr\/faq\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/fr\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/fr\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/#website\",\"url\":\"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/\",\"name\":\"Club Vetoquinol\",\"description\":\"Vetoquinol: for all the right reasons\",\"publisher\":{\"@id\":\"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/#organization\",\"name\":\"Club Vetoquinol\",\"url\":\"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/#\/schema\/logo\/image\/\",\"url\":\"http:\/\/192.95.60.172\/wp-content\/uploads\/2021\/09\/vetoquinol-club-logo.png\",\"contentUrl\":\"http:\/\/192.95.60.172\/wp-content\/uploads\/2021\/09\/vetoquinol-club-logo.png\",\"width\":307,\"height\":236,\"caption\":\"Club Vetoquinol\"},\"image\":{\"@id\":\"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Club Vetoquinol","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/fr\/faq\/","og_locale":"fr_FR","og_type":"article","og_title":"FAQ - Club Vetoquinol","og_description":"J&rsquo;\u00e9tais inscrit au programme de r\u00e9compenses pr\u00e9c\u00e9dent, mais je ne peux pas me connecter au nouveau site. 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Inscrivez-vous maintenant et d\u00e9couvrez de nouvelles fa\u00e7ons d\u2019utiliser vos points. INSCRIVEZ-VOUS MAINTENANT VETOQUINOL: POUR TOUTES LES BONNES RAISONS Fond\u00e9e en 1933, Vetoquinol est une entreprise ind\u00e9pendante, familiale.\u2026","rel":"","context":"Similar post","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/wp-content\/uploads\/father-son-dawn.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":116,"url":"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/fr\/recompenses\/","url_meta":{"origin":136,"position":1},"title":"R\u00e9compenses","date":"23 septembre 2021","format":false,"excerpt":"Une fois que vous avez accumul\u00e9 5 000 points, vous pouvez les \u00e9changer contre une carte pr\u00e9pay\u00e9e. Les cartes pr\u00e9pay\u00e9es sont \u00e0 usage unique et les fonds disponibles en coupures de 50 $. Votre commande sera consolid\u00e9e sur une seule carte. Par exemple: si vous commandez 2 x 50 $,\u2026","rel":"","context":"Similar post","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/wp-content\/uploads\/Prepaid_card.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":114,"url":"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/fr\/a-propos-du-programme\/","url_meta":{"origin":136,"position":2},"title":"\u00c0 propos du programme","date":"23 septembre 2021","format":false,"excerpt":"Le Club Vetoquinol a \u00e9t\u00e9 cr\u00e9\u00e9 en 2013 pour r\u00e9compenser les producteurs canadiens pour leur fid\u00e9lit\u00e9 envers nos marques. Parce que nous savons que vous \u00eates toujours au travail, nous, au Club Vetoquinol, sommes toujours au travail pour vous offrir des promotions int\u00e9ressantes et de superbes r\u00e9compenses! Depuis le d\u00e9but\u2026","rel":"","context":"Similar post","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/wp-content\/uploads\/father-son-dawn.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":3,"url":"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/fr\/politique-de-confidentialite\/","url_meta":{"origin":136,"position":3},"title":"Politique de confidentialit\u00e9","date":"23 ao\u00fbt 2021","format":false,"excerpt":"Date d\u2019entr\u00e9e en vigueur : 15 septembre 2023 Chez\u00a0Club Vetoquinol, nous accordons une importance capitale \u00e0 la protection de la vie priv\u00e9e de nos utilisateurs. Cette politique de confidentialit\u00e9 vise \u00e0 vous informer sur la mani\u00e8re dont nous collectons, utilisons, partageons et prot\u00e9geons les informations personnelles que vous nous fournissez\u2026","rel":"","context":"Similar post","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":123,"url":"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/fr\/a-propos-de-vetoquinol\/","url_meta":{"origin":136,"position":4},"title":"\u00c0 propos de Vetoquinol","date":"23 septembre 2021","format":false,"excerpt":"Texte en fran\u00e7ais","rel":"","context":"Similar post","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":54,"url":"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/fr\/contact\/","url_meta":{"origin":136,"position":5},"title":"Contact","date":"22 septembre 2021","format":false,"excerpt":"Vetoquinol N.-A. inc. 2000, chemin GeorgesLavaltrie, Qu\u00e9bec, CanadaJ5T 3S5 Service aux membres 1-833-907-3082 VetoquinolClub@360insights.com Formulaire de contact","rel":"","context":"Similar post","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/fr\/wp-json\/wp\/v2\/pages\/136","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/fr\/wp-json\/wp\/v2\/comments?post=136"}],"version-history":[{"count":8,"href":"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/fr\/wp-json\/wp\/v2\/pages\/136\/revisions"}],"predecessor-version":[{"id":1247,"href":"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/fr\/wp-json\/wp\/v2\/pages\/136\/revisions\/1247"}],"wp:attachment":[{"href":"https:\/\/caclubvetoq.wp-platform-preprod.vetoquinol.com\/fr\/wp-json\/wp\/v2\/media?parent=136"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}